Privacy policy

1. Data controller

The data controller is WDigitalShop, Dominican Republic. For any privacy matter, write to us at soporte@wdigitalshop.shop.

2. What data we collect

• Account: name, email, password (stored encrypted, nobody can read it) and your customer code.
• Orders: products bought, amounts, country, payment method and invoices.
• Delivery data: for example your player ID or server when the product requires it.
• Support: the messages and images you send in tickets, including bank transfer receipts.
• Technical data: IP address, browser and language, for store security and fraud prevention.

We don't receive or store your card details: card and PayPal payments are made in PayPal's system.

3. What we use it for

• Processing and delivering your orders, and issuing purchase receipts.
• Assisting you in support and resolving claims.
• Protecting your account and the store against fraud and unauthorized access.
• Showing you the store in your language, country and currency.
• Meeting our legal and tax obligations.

4. Who we share it with

We don't sell or rent your data. We only share it, as far as necessary, with:

• PayPal, to process payments.
• Code and top-up suppliers, who only receive the product and, if needed, your player ID.
• Our web host (Hostinger) and our email services, which host the store and send notifications and, if you subscribe, our newsletters.
• Authorities, when required by law.

5. Cookies

We use cookies the store needs to work: keeping your session and cart, and remembering your language, country and currency. We also measure, without identifying you, visits that come from our campaigns. We don't use third-party advertising cookies.

6. How long we keep it

We keep your account data while your account is active. Orders and receipts are kept for the time required by tax law.

7. How we protect it

• Encrypted connection (HTTPS) across the whole store.
• Passwords stored with one-way encryption.
• Data access only for staff who need it to assist you.

8. Your rights

You can ask us to access, correct or delete your data, and object to its use, by writing to soporte@wdigitalshop.shop from your account email. We'll reply within 30 days at most. Some order data must be kept by legal obligation even if you close your account.

This policy applies under Law 172-13 on the protection of personal data of the Dominican Republic.

9. Minors

The store is aimed at people aged 18 and over. We don't knowingly collect data from minors without the supervision of a responsible adult.

10. Changes to this policy

If we change this policy, we'll update the date above and, if the change is important, we'll notify you by email.