Trust center
FAQ
Quick answers to the most common questions.
Purchases and payments
Is it safe to buy at WDigitalShop?
Yes. The whole store uses an encrypted connection (HTTPS), card payments are processed by PayPal and every order has a ticket with our team. If a product fails, we replace it or refund the amount to your wallet.
Which payment methods do you accept?
PayPal (cards too), bank transfer in the countries shown at checkout, and your WDigitalShop wallet balance.
What currency am I charged in?
Prices are charged in US dollars (USD). Amounts in other currencies are approximate and for information only.
Are there extra fees at checkout?
We don't add hidden fees: the cart total is what you pay. Your bank or PayPal may apply their own currency conversion fees.
Do I get an invoice?
Yes. We email you a PDF purchase receipt when the payment is confirmed.
Deliveries
Where do I receive my product?
In your order ticket, in My account › My tickets. We also notify you by email.
How long does delivery take?
It depends on the product: each product page shows its time. Automatic codes arrive when payment is confirmed. See all times in Deliveries.
What does a product's region mean?
It's where it can be activated: Global (any country) or a specific region. It must match the region of your platform account.
I entered the wrong player ID, what do I do?
Write to us right away in the order ticket. If the top-up hasn't been sent yet, we'll correct it. If it was already applied, it can't be reversed.
Guarantee and refunds
My code doesn't work, what do I do?
Write to us in the order ticket chat within 48 hours of delivery, with a screenshot of the error. We'll replace it or, if that's not possible, refund the amount to your wallet.
Why does the refund go to the wallet?
Because it's instant and you can use it on your next purchase without waiting for PayPal or bank processing times.
Can I cancel an order?
Yes, as long as it hasn't been delivered: write to us in the ticket. Once the digital product has been delivered, it can't be cancelled.
Account and security
Do I need an account to buy?
Yes. Your account keeps your orders, tickets, invoices and wallet, and it's where you receive your products privately.
Will WDigitalShop ask for my password?
Never. Not for your store account, PayPal or your bank. If someone asks for it in our name, don't give it and let us know.
How do I know I'm talking to WDigitalShop?
We only assist you through your account ticket, by email from our domain, and through the channels on the Official contact page.
I forgot my password
In My account click "Lost your password?" and we'll email you a link to create a new one.
Can't find your answer?
Write to us from your order ticket or through any of our official channels.