Trust center
Deliveries
How and when you receive each type of product.
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Codes and gift cards
Instantly once payment is confirmed
The code appears in the order ticket with instructions to redeem it, and we notify you by email.
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Top-ups by player ID
Usually 5 to 30 minutes
You enter your ID (and server if the game asks for it) when buying. The top-up reaches your game account and we confirm it in the ticket.
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Accounts and manual orders
The time shown on each product
Our team prepares the order and delivers it to you through the ticket chat.
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Bank transfer payments
15 to 20 minutes after you send the receipt, during support hours
You upload the receipt in the ticket; as soon as we confirm the payment, the order continues its normal delivery.
Where you receive your order
Everything is delivered in the order ticket, in My account › My tickets. There you see the status, messages from our team and the product. We also email you when the order is ready, with your PDF invoice.
About delivery times
- Times start counting once payment is confirmed.
- Each product page shows its delivery method and time. If it differs from this page, the product page applies.
- If a supplier is delayed, we let you know in the ticket. If we can't deliver the order, we refund what you paid to your wallet.
- Double-check your player ID and region before paying: a wrong detail can send the top-up to another account.