Terms and conditions

1. Who we are

wdigitalshop.shop is an online store of digital products operated by WDigitalShop, Dominican Republic. Contact: soporte@wdigitalshop.shop or the support chat of each order.

By buying or creating an account in the store you accept these terms.

2. Age and account

• You must be 18 or older to buy. A minor may only use the store through a responsible adult, who is the one accepting these terms.
• You are responsible for keeping your password safe and for what is done with your account.
• We may suspend accounts used for fraud, unjustified chargebacks or abuse of the store or support.

3. What we sell

• Gift cards, keys and digital top-ups from third parties (for example Steam, PlayStation, Xbox, Roblox or Free Fire).
• Game accounts published by our team. Each account is unique: once sold, it is no longer available.
• Brands belong to their respective owners. WDigitalShop is not affiliated with them unless stated otherwise.

4. Activation region

• Each product states where it can be activated (Global, a region or a country). The store shows whether a product is available in the country you selected.
• Before buying, check that the product's region matches your platform account's region. Claims are not accepted for buying a product from another region if the product page stated it clearly.

5. Prices and payment

• Prices are charged in US dollars (USD). Amounts in other currencies are approximate and for information only.
• The total you see before paying is the final price: we don't add hidden fees. Your bank or PayPal may charge their own exchange fees.
• Payment methods: PayPal (cards too), bank transfer in the countries shown at checkout, and your store wallet balance.
• Bank transfer orders are delivered once we confirm the payment has arrived.
• We may cancel an order if we detect an obvious pricing error or signs of fraud; in that case the amount paid is refunded.

6. Delivery

• Delivery is made in the order ticket (My account › My tickets) and notified by email.
• Automatic-delivery products are delivered once payment is confirmed. The rest are delivered by our team through the ticket chat within the time shown on the product page, which is approximate.
• The times and methods for each type of product are in Deliveries.

7. Guarantee, claims and returns

• You have 48 hours from delivery to claim a code, key, top-up or account that doesn't work, by writing in the order ticket chat. We may ask for evidence (screenshot or video of the error, platform message).
• If the claim is valid, we first replace the product. If that's not possible, we refund the amount as balance in your WDigitalShop wallet, not to the original payment method.
• Claims are not accepted for a wrong region stated on the product page, codes already redeemed, order details entered incorrectly by the buyer, a change of mind after delivery, or game accounts modified, linked or with the password changed by the buyer.
• The full procedure is in the returns and refunds policy.

8. Wallet

• Wallet balance can only be used to buy at WDigitalShop. It can't be withdrawn or exchanged for cash or transferred to another person.
• You can use the balance to pay for all or part of an order. If we cancel an order paid with balance, the balance used returns to your wallet.
• Balance is only added by our team (for refunds) and is recorded with its reason.

9. Game accounts

• Accounts are sold as described on their product page (level, content, region). After delivery, change the account's password and email as soon as possible.
• Some platforms don't allow account transfers under their own terms. By buying an account you accept that risk; WDigitalShop is not liable for penalties the platform applies for that reason after delivery.

10. Coupons

Coupons have the conditions set when they were created (discount, expiry, minimum spend, uses). They can't be exchanged for cash.

11. Chargebacks and fraud

• If you open a chargeback or dispute without claiming first in the ticket, we may suspend your account and revoke the delivered products as far as possible.
• Fraudulent resale of products or using the store to launder money is prohibited.

12. Accountability

WDigitalShop is responsible for delivering the purchased product under the stated conditions. It is not responsible for how third-party platforms work or for changes they make to their services.

13. Privacy

We process your data according to the privacy policy.

14. Changes to these terms

We may update these terms. Changes apply to orders placed after their publication, and the date of the last update is shown above.

15. Governing law

These terms are governed by the laws of the Dominican Republic, including the General Law for the Protection of Consumer or User Rights (Law 358-05) where applicable.